Privacy Policy
Last updated: 12 June 2026
MyHomeware respects your privacy and is committed to protecting the personal information of customers, website visitors, suppliers and business contacts.
This Privacy Policy explains what information we collect through www.myhomeware.co.za, how and why we use it, who it may be shared with, how long it may be retained and the rights available to you.
MyHomeware processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.
Who We Are
MyHomeware is a South African B2B supplier of commercial catering equipment, professional kitchenware, tableware, glassware and foodservice products for restaurants, caterers, chefs, hotels, cafés, bakeries and other hospitality businesses.
For the purposes of POPIA, MyHomeware is responsible for determining how and why personal information collected through this website is processed.
What Personal Information Do We Collect?
We may collect personal information that you provide when you browse the website, submit an enquiry, complete a contact form, request a quotation, create an account, place an order, contact our team or communicate with us about a product or service.
This information may include your name, business name, email address, telephone number, billing address, delivery address, account login details, order information, quotation requirements, communication records and any information included in a form or message.
Where you place an order on behalf of a business, we may also collect the business’s registered name, contact person, VAT information, billing details and other information required to process the transaction.
We may automatically collect technical information when you use the website. This may include your IP address, approximate location, browser type, device type, operating system, referring website, pages viewed, time spent on the website, interactions with products and links, and information collected through cookies and similar technologies.
How Do We Collect Personal Information?
We collect information directly from you when you submit it through the website, communicate with us, create an account, place an order, request a quotation or request assistance.
We may also collect information automatically through website cookies, analytics tools, advertising technologies, server logs and security systems.
In some cases, information may be received from payment providers, delivery companies, suppliers, advertising platforms or other service providers involved in fulfilling an order or responding to an enquiry.
Why Do We Process Personal Information?
We process personal information to operate the website, respond to enquiries, prepare quotations, process orders, receive payments, arrange deliveries, manage customer accounts, communicate about purchases and provide customer support.
We may also use information to manage returns and warranty claims, maintain transaction and accounting records, improve our product range, improve website performance, measure marketing campaigns, prevent fraud, protect website security and comply with legal or regulatory obligations.
Where permitted by law, we may use contact information to send relevant marketing communications about MyHomeware products, promotions or services. You may unsubscribe from marketing communications at any time.
Lawful Processing
Depending on the circumstances, we may process personal information because it is necessary to enter into or perform a contract with you, comply with a legal obligation, respond to your request, protect a legitimate business interest or because you have provided consent.
Where consent is required for non-essential cookies, analytics or advertising technologies, your choices will be collected and managed through the CookieAdmin consent banner.
You may withdraw consent at any time. Withdrawing consent will not affect processing that was lawfully completed before consent was withdrawn.
Online Orders and Customer Accounts
When you place an order, we use the information provided to confirm the purchase, process payment, issue invoices, communicate order updates, arrange delivery and provide support after the sale.
If you create an account, your account information and order history may be stored to help you manage purchases and complete future transactions.
You are responsible for keeping your login information confidential and notifying MyHomeware if you believe your account has been accessed without permission.
Payment Information
Online payments may be processed by third-party payment service providers.
Payment card or banking details are generally submitted directly to the relevant payment provider and processed according to that provider’s own privacy and security practices.
MyHomeware may receive confirmation of the transaction, the payment status and limited information needed to identify and process the order. We do not intend to store complete payment card details on the website.
Delivery and Order Fulfilment
We may share information required to deliver an order with courier companies, logistics providers, suppliers or other service providers involved in fulfilling the purchase.
This information may include your name, business name, telephone number, delivery address, order reference and relevant delivery instructions.
These parties may only use the information for the purpose of completing the requested service, subject to their own legal obligations.
Contact Forms and Enquiries
When you submit a contact form or request a quotation, we collect the information entered into the form so that we can respond to your request.
Form submissions may be stored in the website database and may also be delivered to MyHomeware by email.
Please do not include unnecessary sensitive personal information in a general enquiry form.
Cookies
MyHomeware uses cookies and similar technologies to support essential website functions, improve the browsing experience, understand how the website is used and measure the performance of advertising.
Cookies are small files stored on your browser or device when you visit a website. They may remember preferences, maintain shopping sessions, support account functions, collect website usage information and assist with advertising measurement.
The website uses CookieAdmin to display the cookie banner, describe the cookie categories used, record your preferences and manage the activation of non-essential cookies.
You can accept all cookies, reject non-essential cookies or customise your preferences through the CookieAdmin banner.
You may reopen the cookie settings at any time to change your choices. You may also delete or block cookies through your browser settings, although this may affect website functionality.
Necessary Cookies
Necessary cookies are always active because they are required for the website to function correctly.
These cookies may support website security, shopping baskets, checkout, account login, session management, fraud prevention and the storage of cookie preferences.
Necessary cookies are not intended to be used for personalised advertising.
Blocking these cookies through your browser may prevent parts of the website, account area or checkout from working correctly.
Functional Cookies
Functional cookies support additional features and help remember selected preferences.
They may support embedded content, third-party tools, content-sharing features, feedback tools, language settings and other enhanced website functionality.
Functional cookies will only be activated where consent is required and has been provided.
Disabling functional cookies may cause certain website features or third-party tools to operate incorrectly.
Analytical Cookies
Analytical cookies help us understand how visitors use the website.
They may collect information about visitor numbers, sessions, pages viewed, traffic sources, time spent on the website, user interactions, browser type, device type, approximate location and website performance.
This information is used to identify popular products and pages, improve navigation, detect technical issues and understand the overall performance of the website.
Analytical cookies will only be activated where consent is required and has been provided.
Advertisement Cookies
Advertisement cookies help us measure advertising campaigns, track actions completed after an advertisement is clicked and understand the effectiveness of our marketing.
Where enabled and permitted, these cookies may also be used to create advertising audiences, limit how often an advertisement is shown or display advertising based on previous interactions with the website.
Advertisement cookies will only be activated where consent is required and has been provided.
Rejecting advertisement cookies will not prevent you from seeing advertising, but the advertisements may be less relevant and campaign measurement may be limited.
CookieAdmin Consent Management
CookieAdmin is used to present the cookie consent banner and manage your cookie preferences.
The banner separates cookies into Necessary, Functional, Analytical and Advertisement categories.
Necessary cookies remain active because they are required for essential website functions. Functional, Analytical and Advertisement cookies are controlled according to the choices you make through the banner.
CookieAdmin may store a necessary cookie or similar identifier to remember your consent selection so that you are not repeatedly asked to make the same choice.
You can reopen the cookie settings through the cookie settings button displayed on the website.
Google Analytics
MyHomeware uses Google Analytics to understand how visitors find and use the website.
Google Analytics may collect information such as visitor and session numbers, pages viewed, approximate geographic location, browser information, device information, traffic sources and interactions with the website.
Google Analytics may use cookies such as _ga to distinguish browsers, users or sessions where analytics storage has been permitted.
This information helps us measure website performance, identify popular products and pages, understand navigation patterns and improve the website experience.
Google may process analytics information on servers located outside South Africa. Google’s processing of information is governed by its own privacy policies, contractual terms and data-processing arrangements.
Google Analytics cookies will be treated as Analytical cookies and will be controlled through the CookieAdmin consent banner where consent is required.
Google Ads
MyHomeware may use Google Ads to advertise its products and services, measure campaign performance and understand whether visitors complete an enquiry, purchase or other action after interacting with an advertisement.
Google Ads technologies may use cookies or similar identifiers for conversion measurement, audience creation, advertising personalisation, frequency management and campaign reporting.
Google Ads and advertising-related cookies will be treated as Advertisement cookies and controlled through CookieAdmin where consent is required.
Where personalised advertising has not been accepted, advertising tags may operate in a restricted manner or advertising personalisation may be disabled, depending on the website’s Google tag and consent configuration.
You may also manage certain advertising preferences through your Google account and browser settings.
Google Search Console
MyHomeware uses Google Search Console to monitor how the website performs in Google Search.
Search Console may provide aggregated information about search queries, impressions, clicks, average search positions, indexing status, page performance and technical issues affecting the website.
Google Search Console is not used by MyHomeware to directly identify individual website visitors.
Information processed by Google remains subject to Google’s applicable privacy practices.
Google Consent Mode
The website may use Google Consent Mode to communicate your cookie choices to Google Analytics and Google Ads.
Consent Mode allows Google tags to adjust their behaviour according to whether permission has been granted for analytics storage, advertising storage, advertising user data and advertising personalisation.
Depending on the configuration and your consent choices, Google tags may be prevented from reading or writing cookies or may operate in a restricted manner.
In an advanced Consent Mode implementation, limited cookieless signals may still be transmitted to Google for measurement or modelling purposes even where cookie storage has been declined.
The CookieAdmin banner and Google Consent Mode must be configured together so that Google tags respond correctly to the preferences selected by visitors.
Direct Marketing
Where permitted by law, MyHomeware may send marketing communications about products, offers, new ranges or relevant business services.
We may rely on consent or an existing customer relationship where legally permitted.
Each electronic marketing communication should provide a reasonable method of unsubscribing.
You may ask us to stop sending marketing communications at any time by using the unsubscribe option or contacting us directly.
We may still send non-promotional communications relating to an active enquiry, quotation, account, transaction, delivery, return, warranty or legal matter.
Who May Receive Personal Information?
We may share personal information with employees, contractors and service providers where access is reasonably necessary to operate the business and website.
This may include website hosting providers, website developers, email providers, analytics providers, advertising platforms, payment processors, accountants, professional advisers, suppliers, couriers, delivery partners, security providers and customer support systems.
We may also disclose information where required by law, court order, regulatory authority or legitimate legal process, or where reasonably necessary to protect the rights, property or safety of MyHomeware, its customers or others.
MyHomeware does not sell personal information as a standalone commercial product.
International Processing
Some technology providers, advertising platforms and service providers, including Google, may process or store information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to use providers and arrangements that offer appropriate privacy and security protections as required by applicable law.
Privacy laws in other countries may differ from those in South Africa.
How Long Do We Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where a longer period is required for tax, accounting, contractual, warranty, fraud-prevention or other legal purposes.
Order, invoice and transaction records may be retained for the period required under applicable law.
Enquiry information may be retained while the enquiry remains relevant and for a reasonable period afterwards.
Analytics and advertising information may be retained according to the settings applied within Google Analytics, Google Ads and other relevant platforms.
When information is no longer required, it may be deleted, anonymised or securely destroyed.
How Do We Protect Personal Information?
MyHomeware takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
These measures may include access controls, secure hosting, website security tools, software updates, authentication controls, backups and restrictions on access to personal information.
No website, email service or internet transmission can be guaranteed to be completely secure. You should take reasonable care when submitting information online and protect your account login details.
Your Rights
Subject to POPIA and any lawful limitations, you may request confirmation of whether MyHomeware holds personal information about you.
You may request access to your personal information, ask for inaccurate or outdated information to be corrected, request deletion or destruction where appropriate, object to certain processing, withdraw consent and request that direct marketing communications stop.
We may need to verify your identity before processing a request.
In some circumstances, we may be legally permitted or required to retain information or refuse part of a request.
Automated Processing and Profiling
MyHomeware does not intend to make decisions that have a legal or similarly significant effect on you solely through automated processing.
Analytics and advertising platforms may use automated systems to measure conversions, analyse website activity or create advertising audiences.
These activities are subject to the consent choices, settings and controls available through the relevant platform.
Third-Party Websites
The website may contain links to third-party websites, platforms or services.
MyHomeware is not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any external website before submitting personal information.
Children’s Personal Information
The MyHomeware website and products are intended primarily for adults and business customers.
We do not knowingly collect personal information directly from children without the consent of a competent person where such consent is required.
Privacy Complaints
Please contact MyHomeware first if you have a question or complaint about the processing of your personal information.
We will take reasonable steps to investigate and respond.
You may also have the right to lodge a complaint with the Information Regulator of South Africa.
Changes to This Privacy Policy
MyHomeware may update this Privacy Policy when its website, technology, suppliers, processing practices or legal obligations change.
The latest version will be published on this page with an updated revision date.
Contact Us
Questions about this Privacy Policy, requests relating to personal information or privacy complaints can be submitted to:
MyHomeware
Inospace Lanzerac Works
675 Old Pretoria Road
Halfway House
Midrand, Gauteng, 1685
Telephone: 011 568 6187 / 011 568 0600
Mobile: +27 78 828 9710
Email: sales@myhomeware.co.za
Website: www.myhomeware.co.za